Great customer service! Everyone is always so professional and courteous.
I had a great experience ordering an arrangement for my mother's birthday! I called a little later in the day (around noon) and asked if they would be able to do a same-day delivery. Not only were they able to do that, but the transaction over the phone was easy and the arrangement was beautiful! My dad said my mom was "thrilled!" She loves plants, so we got her a basket of plants instead of fresh flowers and all of the plants looked nice and green. There was even an orchid in the mix and she loves orchids! She's already planning where she is going to put all of her new plants around the house this spring when it's time to repot them! Thank you "A Touch of Glover" for helping me to make my mom's birthday feel a little more special!!
I live out of town and I ordered around the same time yesterday to have delivered today. They received my order and she got her surprise, since she did not know it was coming. Told me I made her cry. Thank you for your service and delivering at a proper time. 2 very satisfied customers.
I recommend no stars. DO NOT USE THIS SERVICE!
I chose this floral, assuming this floral was located close to my family. Unfortunately, after reviewing the reviews, this was not the case. This experience has been the most frustrating experience I have had in my lifetime.
The initial contact was pleasant. The customer service personnel took my order and assured me my order would be delivered on the 24th of December; however, if not, the 25th of December. I also stated to them due to the condition of my mom; I would like the flowered delivered in the morning as early as possible so she would enjoy them.
I called customer service to inquire about my delivery and was left on hold with no explanation; the representative put me on hold and simply did not return. I called back about 30 minutes later and spoke with another representative; however, this representative gave me a standard reply about their failed delivery. The representative stated that they had until the 27th to deliver the flowers, which was not stated at the initial purchase.
It is the 27th of December, and the delivery has not happened. I received a call from Ava's Floral today stating that they do not have the red roses I ordered and would like to replace them with another rose color. I stated to the representative that I would like my order delivered immediately in order to cut ties with this organization.
This experience with Ava's floral has been horrible, and I will not recommend anyone use their services in the future. This company is insensitive, not customer-friendly, and should not be in the floral business.
Excellent experience! The ladies where very helpful and kinda and pleasure to deal with. And most importantly my wife was very happy with beautiful arrangement of roses they put together for our anniversary! Will definitely be a return customer!
The most beautiful floral shop, with the winter Wonderland theme
WinterLand theme ..
Always professional, courteous and delivers a beautiful fresh floral arrangement. There is no other option for our birthday, anniversary and funeral needs. Vanessa is the best.
I called from out of town to place an order - called back this morning just to confirm and she had coordinated with the church to make sure the flowers were there as needed for the Celebration of Life service- went over just delivering my order to make sure that she had all the pertinent details to make sure it was done on time in conjunction with the church schedules etc. - I appreciate the follow through and going above and beyond to make sure things went the way I wanted - WONDERFUL people - will use them again
Vanessa @ A touch of Glover was fantastic. I had a last minute request for a flower and it needed to be delivered within 2 hours. She made it happen. This awesome florist, Saved the Day! Thank You so much for your help and being so kind in my panic time.
The best cheesecake on the planet! If you are looking for a blessed and fabulously tasting cheesecake with all the toppings, trimmings, and made with love, look no further! Try them all!
I ordered flowers on Friday (30th) around 2pm to be delivered to my moms house in Macon on Saturday (1st) for her birthday. I received no calls about substitutions or confirmation or anything like that, and then I reach out to my mom to see if she got them and they were never delivered! No flowers ever came for her for her birthday yesterday and I haven’t heard a word from anyone regarding why or giving me an explanation. Very disappointed
I ordered flowers for my daughter for Valentine's to be delivered on Saturday, February 13. Then I called and they said she could pick them up on Sunday but she has a busy schedule so she asked for them to deliver them on Monday, February 15. It is now Tuesday, February 16 and she still has not received any flowers.
I also used this service based on the good reviews. So glad that I did! I placed on online order well after store hours. Always a gamble, online ordering, (hello from New York!), but wanted to send my sister something to brighten her new digs this holiday weekend, as she recently relocated to Macon to teach. Vanessa called me the same evening to provide some substitution colors/flowers and made sure I was satisfied with what I was ordering. My sister received her bouquet today; such a beautiful arrangement! Vanessa, thank you again for generously taking the time to help me select a gift for my sister. Your customer service is top notch.
Used this place for the first time today. Didn't realize I picked today for delivery,guess I wasn't paying attention. So I made my order online. It was completed and delivered before my wife got to work and my wife was getting ready for work when I made the order. Wow that was quick. I'm impressed at the quality too . I loved getting a surprising message from my wife that she was so happy . Great job guys thanks for your service I will be using you guys again soon.
Son Of ANTON 3.0 “Blueprint”
An absolute pleasure to work with. Extremely knowledgeable and beyond courteous. Our arrangements were absolutely beautiful.
I used this service because of the good reviews. They delivered as promised on the day requested. The staff was friendly but there may need to be a little more training given to those answering the phone. I had to reach back out and request a photo be sent to me after the delivery was made. Vanessa was kind enough to text the pictures to me the next day. I really appreciated that because this was sent from a group and it lets everyone feel a part of the gift when they can see the final product. It seems Vanessa is very concerned about providing good service.
Couldn’t recommend this place more! Ordered for a birthday and was absolutely beautiful!
I know nothing about flowers or plants. Vanessa was very knowledgeable and patient with me, helping to make my order perfect. Great customer service and attention to detail. I highly recommend A Touch of Glover Flowers and Gifts. Thank you for your help.
Vanessa and her team are simply the best! I first found A Touch of Glover on Facebook, and as soon as I had messaged asking about prom flowers and Vanessa replied, I knew she was the one for my floral needs! She helped me decide What would be just right for my son’s date, helping me match her dress, her style, etc. Her price was great, but her service was even better! Oh, and the flowers were perfect!
From first stepping into the shop and being greeted like an old friend, I was sold! I’ve since been following her business on social media and as soon as I needed flowers again, Vanessa is who I called. The new store is really stunning. On my recent last-minute visit to pick up a boutonnière for my daughter’s Sadie Hawkins date, Vanessa gave me a tour, and I could see her pride and excitement in growing her business to better meet the needs of her clients. She is filled with a true spirit of service through her art of flowers. Honestly, her posts of arrangements being made for memorial and funeral services always feel like a little prayer moment to me when I see them on social media. I can tell Vanessa’s heart goes into her flowers and she is blessing families with something beautiful on days that feel so dark.
I can’t say enough positives about Vanessa and her business, A Touch of Glover. I whole-heartedly recommend them!
On a last minute mission My co workers and I called in a arrangement for a customers home going service shortly before closing time to be delivered the next day. This amazing company promised us they’d send pics before delivery and have it there on time. As promised it looked awesome, was delivered before time and the family was beyond pleased. Thank you A TOUCH OF GLOVER for the awesome arrangement and service that you provided our customers family.
I thought this florist was wonderful. I was ordering a flower arrangement and was out of town and the person who helped me with my order was perfect! They sent me a picture of arrangement and it was beautiful! I am a very happy customer and would highly recommend this florist.
Vanessa and her team have provided exceptional services for my corporate account.
The staff is always friendly and on time with deliveries.
My husband recently ordered a lovely arrangement for my office. I received soo many compliments from my coworkers. The guys Inquired about this florist for Valentines deliveries. That really brightened up my day..
I recommend A Touch of Glover's for live bereavement/funeral sprays and plants, gift baskets, and beautiful floral arrangements for birthdays and special occasions.
Vanessa did a great job for our wedding. The flowers, room design and coordination services were amazing! My wife didn’t have to lift a finger on our wedding day. Vanessa and her team made sure everything was handled perfectly from beginning to end. She is professional and easy to work with. Thank you for making our special day come true!
Absolutely loved the flowers I received, they were in great condition with a beautiful arrangement and a nice price. Will definitely be ordering more in the future.